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ISO/IEC 20000 Internal Auditor Certified

$150.00

The CertJoin ISO/IEC 20000-1:2018 Internal Auditor Certified certification equips professionals with the skills and knowledge to conduct effective internal audits of an IT Service Management System (ITSMS) based on ISO/IEC 20000-1:2018.

This certification is ideal for professionals seeking to assess compliance, identify areas for improvement, and ensure continuous enhancement of IT service management. The program includes audit principles, ITSMS operation and evaluation, and the auditor’s role in certification. It requires prior ISO/IEC 20000-1 Implementer Certified certification and includes a multiple-choice exam and digital credential.

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Description

Download the certification brochure in Spanish:

Clic here

Exam Details:

  • Exam Name: ISO/IEC 20000 Internal Auditor Certified
  • Exam Format: Multiple-Choice questions
  • Exam Delivery: Web-based (single browser), closed book, not outside assistance, timed.
  • Exam Duration: Once the exam begins, the students have 60 minutes to complete the exam.
  • Number of Questions: 40
  • Passing Score: 65%
  • Available Languages: English/Spanish
  • Introduction to ISO/IEC 20000-1:2018
  • Overview of the standard and its relevance to IT service management.
  • IT Service Management System (ITSMS) Requirements
  • Key components and compliance obligations.
  • ITSMS Operation, Evaluation, and Improvement
  • Managing, assessing, and optimizing IT service processes.
  • Internal Audit of the ITSMS
  • Principles, techniques, and best practices for conducting audits.
  • Role of the Internal Auditor in Certification
  • Responsibilities, reporting, and ensuring compliance.
  • Case Studies
  • Practical examples and real-world applications of ITSMS audits.

Who Can Get Certified?

This certification is designed for IT professionals, internal auditors, IT service managers, consultants, and process owners who want to develop the skills to conduct internal audits of an IT Service Management System (ITSMS) based on ISO/IEC 20000-1:2018. It is ideal for those working in organizations that implement, manage, or seek compliance with the standard.

Candidates must have the ISO/IEC 20000 Implementer Certified certification before applying for this certification.

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